1. Information We Collect
1.1 Information You Provide
- Name, date of birth, gender, contact number, email address, and postal address
- Defence/ex-servicemen service details or identification documents submitted for eligibility verification (e.g., service ID, rank, unit, discharge book, dependent ID)
- Payment and billing information (processed via secure third-party payment gateways)
- Communications you send us, including support requests and feedback
1.2 Information Collected Automatically
- Device information (device type, operating system, browser type)
- IP address, location data, and access timestamps
- Usage data such as pages visited, features used, and interaction patterns
- Cookies and similar tracking technologies
1.3 Information from Third Parties
- Information from our existing customer/lead database used for membership outreach
- Data from partner brands where you engage with a co-branded offer or benefit
- Information from marketing and advertising platforms (e.g., Google Ads, Meta Ads) used to reach prospective members
2. How We Use Your Information
We use your information to:
- Create and manage your membership account
- Verify eligibility for defence/ex-servicemen membership benefits
- Deliver welcome benefits, partner offers, and membership privileges
- Process payments and renewals
- Communicate with you via SMS, WhatsApp, email, phone/IVR calls, and app notifications regarding your account, offers, and services
- Improve our Platform, services, and user experience
- Conduct marketing, performance advertising, and analytics (including via Google Ads and Meta Ads)
- Detect, prevent, and address fraud, misuse, or security issues
- Comply with legal and regulatory obligations
3. Legal Basis and Consent
By registering on the Platform or submitting your information, you consent to its collection and use as described in this Policy, including for outbound calling, IVR communications, and WhatsApp/SMS marketing, in accordance with applicable Indian law (including the Digital Personal Data Protection Act, 2023, where applicable).
4. Sharing of Information
We may share your information with:
- Partner brands and merchants offering benefits, discounts, or offers under the membership programme, solely to fulfil those benefits
- Service providers such as payment gateways, IVR/calling platforms, WhatsApp Business API providers, SMS gateways, and marketing/advertising platforms (e.g., Google, Meta) engaged to operate and promote the Platform
- BHLI LLP group entities or affiliates, where necessary for business operations
- Legal and regulatory authorities, where required by law, court order, or to protect our rights, property, or safety
- Business transferees, in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections
We do not sell your personal information to unrelated third parties for their independent marketing purposes without your consent.
5. Data Storage and Security
5.1 We implement reasonable technical and organizational measures, including access controls and secure storage, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5.2 Membership and lead databases are maintained with restricted access and used strictly for the purposes described in this Policy.
5.3 While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to recognize you, remember preferences, analyze Platform usage, and support advertising campaigns.
You can manage cookie preferences through your browser settings; disabling cookies may affect certain Platform functionality.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, maintain your membership, comply with legal obligations, resolve disputes, and enforce our agreements, after which it will be securely deleted or anonymized.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access, correct, or update your personal information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information, subject to legal/contractual retention requirements
- Lodge a grievance regarding the handling of your data
To exercise these rights, contact us using the details in Section 11.
9. Children's Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
If we become aware of such collection, we will take steps to delete the information.
10. Third-Party Links
The Platform may contain links to third-party websites or partner offers. This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies.
11. Grievance Officer / Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Grievance Officer / Data Protection Contact
Fauji Club (a venture of BHLI LLP)
Email: Info@faujiclub.com
Phone: 9845380135
Address: 20, 11th A Main Rd, Millers Rd, Vasanth Nagar, Bengaluru, Karnataka 560001
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Platform with a revised "Last Updated" date.
Continued use of the Platform after such changes constitutes acceptance of the revised Policy.
Fauji club is powered by BHLI (BOOKING HOSPITALITY & LEISURE INFRA) LLP
Address THE MARSHAAL OFFICERS INSTITUTE RESTAURANT, Jalahalli East, THE MARSHAAL OFFICERS INSTITUTE, AIRFORCE, AIR FORCE STATION, Bengaluru, Karnataka 560014, IN